One Place Product Documentation
HOW-TO's For Custom IVR Features
How to configure an IVR system to use Property Codes of varying
lengths:
Include the following items in the [PropertyCode] section of
the IVR.ini file:
[PropertyCode]
PropertyCodeLength=5
AllowPartialPropertyCodes=1
MaxInterDigitSeconds=3
This will configure the IVR software to allow a caller to enter a property code
(during direct property code entry) that is shorter than the maximum length. The
maximum length is defined by the PropertyCodeLength item. The system
will allow up to 3 seconds between the digits that the caller is entering. When more
than 3 seconds elapses with no digits entered, the system will use the digits that have
been entered as the property code. If the caller enters the defined maximum number
of digits for a property code, then the system immediately uses those digits as the
property code with no delay.
This is useful in systems where the properties in the database have property codes
that vary in length.
How to configure an IVR system to use Billboards:
Click here for
specifications/instructions for the Billboard feature of One Place IVR
How to enable various features for non-subscribing agents:
IVRchannel supports the following section in the INI file in order to enable
various features for non-subscribing agents. All items default to 0
(disabled) if they are not present in the INI file. If an item is set to 1,
then the feature is enabled for non-subscribing agents:
Include the following items in the [NonsubscriberFeatures] section of
the IVR.ini file:
[NonsubscriberFeatures]
; Enable alpha page delivery to non-subscribers
NonSubscriberPaging=0
; Enable Email delivery to non-subscribers
NonSubscriberEmail=1
; Enable non-subscriber Agent name in concatenated property description
NonSubscriberAgentName=0
; Enable custom Agent description
NonSubscriberAgentDescription=0
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